Effective Date: April 6, 2012
What personally identifiable information do we collect, and when do we collect it?
We use a form for collecting customer support requests on the Website. Our customer support form collects your name and e-mail address to enable our customer support team to respond to your request.
Special Contests or Promotions
We may occasionally present a special contest or promotion that is sponsored by another company. To qualify for entry in such contest or promotion, we may ask you to provide personal information. If we plan to share your personal information with the sponsor(s) or with others, we will provide a statement to that effect in the contest or promotion terms.
An Internet Protocol ("IP") address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server and to administer our Website. Your IP address also may be used to gather broad demographic information.
How do we use your personally identifiable information?
If you make a purchase from the Collobos software web store, and check the box "Send me information about product updates and offers", from time to time, we may send you e-mail messages informing you of our products and services and also third party products and services we believe may be of interest to you, such as new features and services, special offers and updated information. Our newsletters (see below) may contain code that enables our database to track your usage of the newsletters, including whether the e-mail was opened and/or what links (if any) were clicked. We will combine such information with other information we have about you and may use this information to improve your experience with our Website and/or provide customized e-mail communications to you.
If you complete the customer support form on the Website, our customer support form collects your name and e-mail address to enable our customer support team to respond to your request.
If you make a purchase from the Collobos software web store, Digital River, a third party reseller, collects certain information from you to enable the sale transaction. We may request your contact information from Digital River, and will use this to track our sales.
Who do we share your personally identifiable information with?
However, we may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone's safety.
As we develop our business, we may buy or sell assets, and, depending upon the transaction, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another company, your personal information may be part of the assets transferred to the acquiring party, and that company may have different practices or policies regarding privacy and the use of personally identifiable information.
What are your options to control the use of your personally identifiable information?
Although most users of our Website tell us they value receiving our newsletters, special promotions and information regarding service provided by others, we recognize the importance of providing you with choice and control. We use industry standard email tools that allow you to opt-out at any time. Please click the opt-out link available in the email and your email address will be removed in a timely manner.
What about kids' personally identifiable information?
Our Website is not directed to children under the age of 13. We assume products purchased through credit card means are purchased by adults or minors supervised by a parent are guardian. We respect the privacy of parents and children and are committed to complying with the Children's Online Privacy Protection Act ("COPPA").
If a parent believes that his or her child has provided us with personal information, he or she can contact us via e-mail or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.
We believe that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.
What else should you know about privacy?
We have security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include a firewall to prevent unauthorized access to our systems and maintenance of registration information in a separate database. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure. We will protect the transmission of credit card information through industry standard, SSL (secure socket layer) encryption.
Links to Other Websites
Contacting Collobos, Inc.
You can complete our e-mail form at: http://www.collobos.com/about
You may also contact us by mail at:
555 Bryant Street #438
Palo Alto, CA 94301